Varthini Bhaskaran

TECHNICAL SKILLS

Technical Account Manager May 2021 – Till date

Acumatica, Toronto, Canada

Acted as the lead technical liaison for over 20 Independent Software Vendor (ISV) partner accounts, ensuring alignment of technical solutions with business objectives, with a focus on SaaS ERP integration using the Acumatica xRP platform, REST API, and ODATA.
Architected end-to-end integration solutions combining multiple APIs, workflows, and authentication methods (OAuth, SAML) to create robust enterprise connectivity
Drove internal growth by identifying functional requirements for our partners to enhance user experience, address partner's development challenges leading to betterment of Customer Success Plans.
Created and delivered a 5-hour training course on Acumatica workflows and API integration patterns, enabling partners to build scalable solutions
Collaborated with ISV partners in integrating Azure Active Directory as an identity provider for Single Sign-On (SSO) implementation with Acumatica, enhancing security and streamlining user access.
Led technical onboarding for over 50 ISVs, delivering hands-on training, guidance, proactive technical support for expected business outcomes.
Enhanced partner relationships by conducting technical assessments, validating solutions for compliance and been a part of shared customer success plan with ISVs.
Played a key role in improving community documentation and coached both internal and external stakeholders by presenting at webinar, DevCon and summit educating the best use of Acumatica's capabilities.

Knowledge Management Intern Aug 2020 – Dec 2020

Bombardier, Montreal, Canada

Developed and implemented a centralized knowledge management platform using Microsoft SharePoint, Power Automate, and Power BI, enabling collaboration across 20 cross-functional teams.
Spearheaded automation initiatives, reducing internal email communication by 70%, improving operational efficiency for the knowledge management department.

Software Analyst Apr 2016 - Aug 2019

Verizon, Chennai, India

Led the delivery of web applications for network planning and resource optimization tool, as full-stack developer using Java Spring-based microservices and Angular front-end, to over 1000 employees, improving operational efficiency by 60%.
Pioneered the use of unit testing in the Angular framework, cutting manual testing time by 50%
Analyzed the use of BPM tool (BONITA), providing insights for process optimization and identifying automation opportunities within network planning system.

Software Engineer Aug 2015 – Apr 2016

Verizon, Chennai, India

Established API testing and documentation standards using Swagger/OpenAPI, reducing integration issues by 40%
Implemented automated CI/CD pipelines for Spring microservices deployments, reducing deployment time by 20%

Software Development Intern Jan 2015 – Apr 2015

Infosys, Mysore, India

Master of Business Administration Sep 2019 – April 2021

John Molson School of Business, Concordia University, Montreal, QC, Canada

President - Project Management Club
Won 1st place in ICOP – JMSB's internal social case competition.
Won 3rd place in KGP Project Management case competition competing with various universities across Montreal and received PMI-Montreal's Project Management scholarship.

Bachelor of Engineering Jun 2011 – May 2015

Kumaraguru College of Technology, Coimbatore (Affiliated to Anna University)

Presented a paper on 'Machine Learning for Facebook Usage' during the International Outreach 2013 organized by University of Edinburgh, UK and Kumaraguru College of Technology.